Terms & Conditions

Please feel free to contact me if you have any questions, or if you see something you like but would prefer another gemstone color or metal.

I accept PayPal. PayPal is an online payment system that is secure and easy to use. You do not need to have a PayPal account, or open one, to pay with a credit card this way. You can also pay with an E-Check drawn from your bank account through PayPal.

Note: Tennessee residents will be charges sales tax.

Items are shipped usually 2-3 business days after payment has cleared. Note: e-checks usually take longer to clear.

If I have not received payment within 5 business days, I reserve the right to cancel the transaction and re-list the item.

For all USA (including Hawaii and Alaska) customers: I will ship via USPS, first class, with delivery confirmation unless otherwise stated in the listing. There are some items I will only ship priority with insurance and/or signature confirmation. This will be noted in the listing.

If your package is lost or stolen but USPS tracking says "delivered", please file a claim with your post office and reference your claim number when contacting me.
I cannot replace items unless I have proof that efforts have been made to find the package. The insurance carrier will not pay any insured amount until they have received verification of loss.

Orders are not considered lost in transit until the following amount of time has passed:
Domestic (U.S): 21 days past shipping date.
International: 45 days past shipping date.
ITALY: 60 days past shipping date.

Sometimes a package may take a long time to arrive. While this is unusual, it IS possible. I can not file a lost package claim until this amount of time has passed. Quite often a lost package will show up within this time frame. If a package is truly lost, you might be requested to complete a claim form.
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FOR INTERNATIONAL (non USA) CUSTOMERS: I ship via First Class International mail through the USPS. This generally takes 12- 18 days for international residents. It might take longer if customs decides to hold your package. I have no control over that.
* Please be aware of your countries taxes and duties, you will be responsible for any and all duty fees when the item arrives. I ensure correct labeling on customs forms so you will only pay the necessary fees. Please do not request to mark package as a gift.

Please note:
Effective August 28, 2016- any international packages returned as undeliverable will have a 20% restocking fee deducted from their refund to cover USPS shipping charges both ways.